![]() From there, select Add row to add and label as many topics as you need. To start, simply select row 1 and type your first grid item. We’ll put the aspects of the customer service journey we need feedback on in rows and the rating system in columns. Questions or topics belong in rows and answers belong in columns.įor this example, we’ll be using the multiple-choice grid to create a customer satisfaction survey. To make use of this field type, you have to understand what information should be displayed in rows and what belongs in columns. This will break up your question into rows and columns. To change this, head to the drop-down menu and select Multiple choice grid from the list. You can label your question by clicking on the text box.īy default, your question will be set to multiple-choice. This will add a blank question field to your form. Once your form is open in the editor, select Add question from the sidebar on the right. You can make your form from scratch or choose a Google Form template. To get started, navigate to Google Forms. Making a multiple-choice grid in Google Forms can be intimidating, especially if you're unfamiliar with how and when to use the field. How to create a multiple-choice grid in Google Forms When to use multiple choice grids: These are best for questions that require only one answer in order to make sense, like most quizzes, customer feedback forms, or rating scales.They’re a great way to allow respondents to choose every appropriate answer, rather than having to pick just one. When to use checkbox questions: These are perfect for "select all that apply" scenarios, like preference forms, demographic questions, or detailed surveys.The major difference between these two key features is that you can't limit responses to one choice per row with a checkbox. For form-building newcomers and pros alike, it can be difficult to understand the difference. There are only 11 types of questions available in Google Forms, and two of these fields look nearly identical: the multiple-choice grid and the checkbox grid. What’s the difference between a multiple-choice grid and a multiple-choice checkbox? They come in handy for any field that requires respondents to select one option from a list of predetermined choices, like sign-up sheets or true/false questions. Multiple choice grids aren’t just great for customer service surveys. With one in place, you can group questions on a certain topic or theme into sections, so the data you receive is more specific and actionable. That's where a multiple-choice grid comes in. You'll want to find out what people think of the experience overall, but you might also want to get context into specific aspects, like the checkout process and in-store cleanliness. Let's say you want feedback on your retail business. It does this by listing the questions or topics as rows, and the potential answers as columns, and asking respondents to select the appropriate intersection. Get started What is a multiple-choice grid?Ī multiple-choice grid, also known as a matrix field, allows you to ask multiple questions that all share the same potential answers. Our grid automatically adapts to mobile devices, creating a beautiful user experience no matter where users access your form. ![]()
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